Modernizing an Airline Crew Accommodation System
Industry
Airline
Services
Strategy & Planning, Technology Modernization
A leading domestic airline needed to replace the legacy system that managed crew hotel accommodations and ground transportation due to its stability issues and capability limitations.
Opportunity
Replacing this end-of-life system prior to contract expiration was the number one priority for the technology organization supporting crew members.
The airline asked Two Roads to help lead vendor selection and system transformation with a small team on an aggressive timeline.
Outcome
~$200M in Hotel Bookings Shifted
From the old vendor tool to the new vendor tool, without a disruption to finances or operations
Vendor Selection to Tech Ready in less than 12 Months
By strong alignment with client teams, streamlining program structuring, vendor discovery, and accelerating delivery
Highlighted at Board of Directors Meeting
As successful, publicly recognized modernization project
Approach
Two Roads supported the analysis of benefits versus tradeoffs and subsequent recommendations for leadership, accelerating the velocity of decision-making and driving alignment across disparate teams. We continued support through contract negotiations to accelerate initiation, program setup, discovery, development, and go-live.
This transformation effort required significant planning and iteration to align on scope that would be feasible to deliver given the pending contract end date. Our experience in vendor selection, combined with our nearly decade-long relationship with the client, established a foundation of trust and confidence with the organization’s stakeholders, allowing us to connect the dots on the unknown and help the transformation progress quickly and seamlessly.
Consequently, development was completed early and on budget, affording more time for user testing, building confidence in the new platform prior to launch, and enabling the airline to optimize go-live around seasonality to minimize change impacts.
Authors
